Manage Exceptions in Round Robin

(To know how round-robin with exceptions work click on the link)

Exception list in the round-robin feature can be managed using the Skip/Redo feature.

Redo List -- List of Participants who would be assigned to Lead before the Round Robin Execution Starts.
Skip List -- List of Participants who would be skipped and will not be assigned to a Lead.

Participants can be added/edited in the exception list either in the Motion policy page or using a process builder in Salesforce environment.

Apex Class:- Push RR Exception

The below parameters need to be passed to the process builder to manage the exception list.

Parameters	Value	Required/Not	Default Value
recordId	Account Id/Lead Id/Opportunity Id/ Case Id /Contact Id	Mandatory
UserId/Participant	We should pass either a UserId/Participant Id
Tag	Tag Value	Mandatory if we pass User Id
Skill	Skill Value	Not Mandatory	It is required if we want to add a Skill Based Participant.
LIFO/FIFO	LIFO → If we want participant to add at end of Exception list FIFO → If we want participant to add at the first of Exception List	Not Mandatory	Default Value is FIFO
Skip/Redo	Skip → Adds participant to Skip List Redo --. Adds participant to Redo List	Not Mandatory	Default Value is Skip
Tag Operator	Default/WildCard	Not Mandatory	Default
inputVal8	Out of Scope	For Future Use	For Future Use

Routing Queue can be identified and and participants could be added to the exception list

Under the Round Robin Section when you click on Manage Exceptions, a screen with Skip and Redo tabs pops up.
You can add the participant list by clicking the + icon available in the screen.

Once you have provided the exception list, round robin will allot participants considering this exception list.